Shipping policy

Clause 4. | Shipment and Delivery Policy

4.1 Loys.Laundry delivers packages using the courier service of DHL. 

4.2 If you accidentally entered an incorrect delivery address or if you are not home when the courier has tried to deliver the package – and there are therefore extra costs – Loys.Laundry calculates these additional costs on to you. Also if you missed the courier and your package gets lost because of this, Loys.Laundry can not be held accountable (see 4.5).

4.3 We aim to post your package within 5 working days. The expected delivery time of DHL is 3-5 working days. In case DHL is delayed, Loys.Laundry can not be held accountable.

4.4 Loys.Laundry always strives to get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this.

4.5 Up to and including the delivery, Loys.Laundry bears the responsibility for the order. After the point of delivery, the responsibility will be transferred to you. This point of delivery refers to the moment DHL dlivers or tries to deliver the package at your adress. In case the package is forwarded to a parcel point because no one was able to receive the package for any reason, the responsibility lies with you.

4.6 Please note that the delivery times in clause 4.3 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Loys.Laundry will always do everything in their power to make sure your order arrives on time.