We ship worldwide and ship our packages with PostNL.
We aim to ship your package within 5 business days.
The expected delivery time within the Netherlands is 2-3 working days and 7-14 days if the package is sent to another country.
Free shipping within the Netherlands.
€8,95 to another country.
If you're having problems with your delivery, please send an email to firstname.lastname@example.org or an Instagram dm to @loys.laundry
If you are not satisfied with your order we will be happy to issue a refund.
Fill in the return form
Here are our rules if you want to return something and get a refund:
- Item(s) must be in original condition, with all tags attached.
- Item(s) must be returned within 14 days after your package has been deliverd, to get a refund.
- Item(s) must be returned in its original packaging.
- Please note: items will only be accepted when shipped. Returns delivered personally by customers by our return address will not be refunded.
- Please note that any returns received which do not meet our return policy requirements may be refused.
- Personalized items are made to order and cannot be returned or exchanged.
How long does it take?
Once we've received your return item(s), we will process it within 7 business days. We are not responsible for lost return packages. We will not reply on emails about refunds before the 7 business day mark.
Costs of return
Refunds are for the full cost of the items in your order minus any postage charge. Customers cover any return postage costs.
We don't exchange products due to limited stock.